Returns and refunds
At The Cambridge Fabric Company we want you to enjoy the products you buy from us. We therefore have a "goodwill" returns policy (this does not affect your statutory rights under the Distance Selling Regulations). If you are not entirely satisfied with a product you may return it to us. Please note however that we are not able to make refunds for fabrics which have been cut to length. Goods must be returned to us with a receipt and in a resalable condition within 14 days of purchase.
How refunds are returned
We recommend that you use a recorded delivery service if returning goods as The Cambridge Fabric Company cannot be responsible for any loss or damage caused to goods in transit. If products are lost or damaged in transit we reserve the right to charge you (or not to refund any amounts attributable) to such loss or damage.
Please return the products within 14 days of receipt, complete in the original packaging with proof of purchase to:
The Cambridge Fabric Company
7 Peas Hill
Cambridge CB2 3PP
Once we have received the products you wish to return to us, a refund for the agreed amount will be actioned to the original method of payment. Please allow 14 days from our receipt of the products for this process to be completed.
Your rights under the Distance Selling Regulations
You must inform us within 7 days commencing from the date after receipt of the products that you wish to return them.